Shipping & Delivery Policy
CASACart
Effective Date: 24 September 2026
Last Updated: 24 September 2026
At CASACart, we are committed to providing a convenient and reliable shopping experience. We work with our suppliers and delivery partners to ensure that your orders reach you as efficiently and safely as possible.
Please read our Shipping & Delivery Policy to understand how we process, ship and deliver your orders.
1. Shipping Locations
We currently deliver to eligible locations across India.
Delivery availability may vary depending on your PIN code, product availability and the service coverage of our courier partners.
If we are unable to deliver to your location, we will notify you and arrange an appropriate refund for any payment already received.
2. Order Processing Time
Orders are generally processed within [1–3 business days] after payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
Processing times may vary depending on product availability, supplier operations and other circumstances.
3. Estimated Delivery Time
Estimated delivery times depend on the delivery location and product.
Our general delivery estimates are:
| Location | Estimated Delivery |
|---|---|
| Metro cities | [3–7 business days] |
| Other urban areas | [5–10 business days] |
| Remote locations | [7–14 business days] |
These are estimated timeframes and should not be interpreted as guaranteed delivery dates unless expressly stated at checkout.
The applicable delivery estimate will be communicated on the product page, during checkout or in your order confirmation.
4. Shipping Charges
Shipping charges, if applicable, are calculated based on the product, delivery location and available shipping options.
Any applicable shipping fees will be displayed before you complete your purchase.
Free shipping may be available on selected products or promotional offers.
5. Order Tracking
Once your order has been dispatched, we will provide tracking information when available.
You may receive tracking details through email, SMS or another communication method provided during checkout.
Please allow sufficient time for the courier's tracking system to update after dispatch.
6. Multiple Shipments
Some orders may contain products sourced from different suppliers or fulfillment centers.
In such cases, products may be shipped separately and arrive on different dates.
Where available, separate tracking details will be provided for individual shipments.
You will not be charged additional shipping fees for split shipments unless such charges were clearly disclosed and accepted at checkout.
7. Delivery Delays
While we make reasonable efforts to meet our estimated delivery timelines, delays may occasionally occur due to:
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Weather conditions or natural disasters.
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Courier disruptions or transportation delays.
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Public holidays or local restrictions.
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Incorrect or incomplete delivery information.
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Supplier processing delays.
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Other circumstances beyond our reasonable control.
If your order is significantly delayed, please contact our customer support team.
We will assist you in tracking your shipment and provide an appropriate resolution in accordance with applicable law.
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We will attempt to update your delivery information before dispatch, although changes cannot always be guaranteed once an order has been shipped.
9. Failed Delivery Attempts
Our courier partners may attempt to contact you if they experience difficulties delivering your order.
If delivery is unsuccessful, the courier may attempt redelivery or return the shipment to its origin.
Please contact our customer support team if you experience any delivery-related issues.
Any applicable redelivery charges will be communicated in advance and handled in accordance with applicable law.
10. Lost, Damaged or Missing Packages
If your package arrives damaged, contains an incorrect product or does not arrive within the communicated delivery timeframe, please contact our customer support team.
For damaged or incorrect products, we may request photographs of the item and its packaging to help investigate the issue.
We will coordinate with our supplier or delivery partner and arrange an appropriate replacement, refund or other remedy in accordance with our Return and Refund Policy and applicable consumer protection laws.
11. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Orders that have not yet been dispatched may be eligible for cancellation.
If your order has already been shipped, cancellation or return options will depend on our published policies and your applicable consumer rights.
For more information, please refer to our Return and Refund Policy.
12. International Shipping
We currently offer shipping within India only.
If international shipping becomes available, the applicable shipping charges, delivery timelines and any additional customs or import charges will be disclosed before purchase.
13. Contact Us
If you have any questions about shipping, delivery or tracking your order, please contact us.
Store Name: CASACart
Customer Support Email: [casacart24@gmail.com]
Our customer support team will assist you with your shipping and delivery inquiries.
Thank you for shopping with CASACart!
