Return & Refund Policy

CASACart
Effective Date: 24 September 2026
Last Updated: 24 September 2026

At CASACart, customer satisfaction is important to us. We aim to provide quality products and a convenient shopping experience. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We offer a 7-day return policy for eligible products. You may request a return within 7 calendar days of receiving your order.

To qualify for a standard return:

  • The product must be unused and in its original condition.

  • It must include its original packaging, tags and accessories, where applicable.

  • You must provide your order number or proof of purchase.

  • The product must be eligible for return under this policy.

Returns for defective, damaged, incorrect or misdescribed products will be handled separately in accordance with applicable consumer protection laws.

2. How to Request a Return

To request a return, please contact our customer support team at [Customer Support Email] within the applicable return period.

Include your order number, the product you wish to return and the reason for your request.

Our team will review your request and provide return instructions.

Please do not send products back without contacting us first, as the applicable return address may differ depending on the product.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or materially misdescribed product, please contact us as soon as possible.

Where available, include photographs of the product and its packaging to help us investigate the issue.

After reviewing your request, we will arrange an appropriate replacement, refund or other remedy in accordance with applicable law.

Your statutory consumer rights are not restricted by our standard return window or product exclusions.

4. Non-Returnable Products

For change-of-mind returns, certain products may be excluded for hygiene, safety or other legitimate reasons.

These may include:

  • Personal hygiene products that have been opened or used.

  • Perishable goods.

  • Customized or personalized products.

  • Products clearly identified as non-returnable before purchase.

Any product-specific exclusions will be disclosed on the relevant product page before checkout.

These exclusions do not affect remedies available under applicable consumer protection laws.

5. Return Shipping Charges

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated on the product page or during the return process.

Where a product is defective, damaged, incorrect or otherwise qualifies for a statutory remedy, return shipping will be handled in accordance with applicable law.

We will communicate the return address, shipping instructions and any applicable charges before you send the product.

6. Refund Process

Once your returned product has been received and inspected, we will notify you of the outcome of your return request.

If your refund is approved, we will initiate it through the original payment method wherever possible.

Refund processing generally takes [5–10 business days] after approval. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Where applicable law requires a different refund method or timeframe, those requirements will apply.

7. Exchanges and Replacements

If you wish to exchange an eligible product, please contact our customer support team.

Exchanges are subject to product availability and the conditions of this policy.

If a replacement product is unavailable, we will offer an appropriate alternative or refund, subject to applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

If an order has already been dispatched, please contact us to discuss the available cancellation or return options.

Eligible prepaid cancellations will be refunded through the original payment method wherever possible.

9. Missing or Delayed Refunds

If you have not received an approved refund within the communicated timeframe, please check your bank account and contact your payment provider.

If the refund is still missing, contact CASACart customer support with your order number and refund details.

We will investigate the matter and assist you.

10. Lost or Undelivered Orders

If your order has not arrived within the communicated delivery timeframe, please contact us.

We will investigate the shipment with our delivery partner and provide an appropriate resolution.

Where an order cannot be fulfilled or is confirmed lost, we will arrange a replacement or refund as appropriate.

11. Contact Information

For returns, refunds, cancellations or exchanges, please contact us:

Store Name: CASACart
Legal Business Name: [CASACart]
Customer Support Email: [Casacar24@gmail.com]
We aim to respond to customer inquiries promptly and resolve complaints in accordance with applicable consumer protection requirements.

Thank you for shopping with CASACart!